Privacy Policy

Who We Are

Our website address is:
https://broadhorizonsspeech.com.

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy/.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included.

Contact Forms

If you fill out a contact form on our website, we collect the information you provide to respond to your inquiry. This may include your name, email address, and message content. Information submitted via contact forms will not be used for marketing purposes unless you explicitly opt in.

Cookies

• If you leave a comment, you may opt-in to saving your name, email, and website in cookies for one year.
• If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies.
• When you log in, cookies are set to save login and screen display preferences.
• Cookies are also used when editing or publishing content and expire after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (videos, images, articles, etc.). Embedded content behaves as if the visitor has visited the other website.

Analytics

We may use analytics tools to improve user experience, but this data does not include identifiable personal information.

Text Messaging Policy

By providing your phone number, you consent to receive text messages related to appointments or therapy updates. Standard messaging rates may apply. Your opt-in data and consent will never be shared with any third parties.

If you wish to opt-out, reply STOP to any message or contact us at
he***@*****************ch.com.
For support, reply HELP or call (904) 428-8302.

SMS Terms & Conditions

By subscribing to receive SMS messages, you agree to the following terms and conditions.

SMS Consent

Broad Horizons Speech Therapy LLC respects your privacy. SMS consent provided through our website or intake forms is used solely for communication regarding therapy services, scheduling, and related updates. SMS consent is not shared with third parties or affiliates.

Types of Messages You Can Expect to Receive

• Appointment reminders
• Order alerts
• Account notifications
• Other related updates and information

Additional Information

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt-out at any time, text STOP.
• For assistance, text HELP or visit
  our website.

Who We Share Your Data With

We do not sell or share your data with third parties for marketing purposes. Data may be shared only with trusted service providers as necessary.

How Long We Retain Your Data

• Comments and their metadata are retained indefinitely.
• For registered users, we store the personal information they provide in their profile.

What Rights You Have Over Your Data

You can request an exported file of the personal data we hold about you, or request that we erase it, except where required for legal or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

How We Protect Your Data

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Data Breach Procedures

In the event of a data breach, we will notify affected users promptly and follow applicable legal requirements.

Third Parties We Receive Data From

We may receive data from analytics tools or embedded content providers to enhance website functionality.

Call Recording and AI Communication Tools

We may record or transcribe phone calls and voicemail messages using secure AI-powered tools (such as RingCentral) to improve customer service and maintain accurate records.

By using our phone services, you consent to this process, including AI-based transcription and analysis. If you do not wish to be recorded, please notify us before proceeding or use email or our contact form.

All recordings and transcripts are stored securely, accessed only by authorized personnel, and retained for a limited period before deletion or anonymization.

Industry Regulatory Disclosure Requirements

We adhere to applicable laws and regulations governing data privacy and security.

For questions about this privacy policy, please contact us at
he***@*****************ch.com.